Our Services
Our Services
- What’s Up is a professional telephone counselling service
for all New Zealanders aged 5 to 18 on 0800 WHATSUP
(0800 942 87 87).
- What’s Up is available free of charge throughout New
Zealand seven days a week, from 12 midday to 12 midnight.
- Callers can ask to talk to the same counsellor again.
- Unique methods of training, quality control and supervision.
- Collection and analysis of information on children’s
problems as perceived by the children themselves.
- Advocacy on behalf of children and young people where their
interests are ignored, minimised or under-represented.
Our Values
Our service is strongly shaped by the values of:
- child centred practice
- confidentiality
- empowerment
What’s Up has six principles that allow
counsellors to implement these organisational values:
- Calls are confidential and anonymous *excepting
Duty of Care considerations.
- All callers are treated with respect.
- Callers are free to choose the gender of the counsellor to
whom they speak.
- Callers are able to access the same counsellor if they wish
to call back.
- Callers are encouraged to give feedback about What’s
Up and the service they receive.
- Counsellors are fully professional: they are appropriately paid,
thoroughly trained and held accountable for their counselling
skills and knowledge, and their continuing professional development
is supported and monitored.
|
